Support

For Receipta support, email developer@tandlhealthservice.com.au. Include your device model, iOS or Android version, app version, and a short description of the issue so we can help you faster.

Smart Scan troubleshooting

• Use a clear photo with the whole receipt visible.
• Check your internet connection before scanning.
• Review extracted GST, ABN, total, and date fields before saving.

Backup and restore

• Keep backup files in a safe location.
• For Secure Pro backups, keep your vault password safe. Receipta cannot recover a lost vault password.

Account and subscription questions

Subscriptions use Apple App Store billing on iOS and Google Play billing on Android. Restore purchases using the original store account and the app's restore-purchase control. On Android, open Google Play → profile → Payments & subscriptions → Subscriptions to manage or cancel. On iOS, open Settings → your name → Subscriptions. Cancellation does not delete your Receipta account, and account deletion does not cancel store billing.

Delete your account, including after uninstalling

Request Receipta account deletion. Our support team verifies ownership before deleting cloud account data. Do not email passwords, API keys or purchase tokens.